One thing I’ve noticed working around developer products: Users can forgive bugs. They can forgive missing features. But they rarely forgive confusion. Especially the kind of confusion that makes them feel like they’re the problem. The Mistake Mo...

A product can work perfectly… And still feel unreliable. I’ve seen this happen more times than people realize. No bugs. No crashes. No major issues. But users hesitate. They second-guess. They get stuck. They don’t move forward with confidence. ...

I’ve noticed a pattern across a lot of products. The product works. The team is capable. The idea is solid. But adoption is slow. And most founders think: “We just need more features.” “We need better marketing.” But that’s usually not the probl...

A team reached out with a problem that sounded familiar: “Our product works. But users keep getting stuck.” They had already tried to fix it. They added more explanations. They expanded their documentation. They even walked users through things on...

A lot of teams think they need a technical writer because: “Our docs aren’t great.” “We need better explanations.” “We should probably clean things up.” That’s not the real signal. The real signal is this: How your team explains things when some...

There’s a quiet pattern in a lot of teams. Someone shares documentation. And then immediately says: “Let me walk you through it.” That’s the Problem If your documentation needs a meeting to make sense… It’s not documentation. It’s a script. W...

There’s a moment most developers don’t notice when it happens. You’re writing something. Maybe a README. Maybe a quick guide. Maybe just a comment to “explain things later.” And without thinking, you write it like this: “Just run this…” “Obviousl...

Most teams assume users abandon their API because it’s too complex. Too many endpoints. Too many parameters. Too many edge cases. But that’s rarely the real reason. Developers don’t abandon APIs because they’re complex. They abandon them because ...