Two hundred and fifty thousand articles, and the thing editors complained about was the search box. Not the accuracy of it. The wait. Type a name into the newsroom's admin search, go and do something else, come back. That is the easy complaint, beca...

A newsroom schedules its lead story for six in the morning. At 6:05 it is not on the homepage. Nobody did anything wrong: the post was written, scheduled, saved, and its publish time has come and gone. There is no error, no failed job, nothing in the...

A user tells you they never got the password-reset email. You check: WordPress says it sent. wpmail returned true. There is nothing in the logs, because there is nothing to log. The mail left the building and vanished. This is the worst kind of bug....

It took a single notice. The YouTube channel that held years of a newsroom's video was gone in one action, and every video embed across the site was suddenly pointing at something that no longer existed. On a publication that runs video on most of it...