The service isn't in a church. It's at my desk, at 2 a.m., in the glow of a single monitor. The only sound is the clack of mechanical switches. Today, I turn 30. For 18 of those years — two-thirds of my life — I have been a coder. The grief didn't ...

Imagine your bank's customer support is entirely run by AI agents. A triage agent classifies your issue and routes you to specialized agents — billing, fraud, technical support — with an escalation agent handling complex disputes. Your bank upgrades...