> Customer complaints are not the problem definition; they are the signal. This post captures a real-world case of agent benchmarking: how I built v1 of our benchmark from real customer failure logs—without prior domain expertise in voiceprint recog...

> Is your agent worth evaluating? If so, how much should you invest—and how do you ensure the evaluation actually serves the business? 1. Is Your Agent's Work Worth Evaluating Yet? Many teams miss this fundamental question: does your agent actually...

> You probably are not short of demos. What you lack is judgment. In 2026, competitive organizations have already put AI agents into real workflows. The question is no longer whether they can do it, but whether they do it well, who is more worth usi...

"They used it once and refused to touch it again." When that feedback landed two weeks in, I could barely believe it. An agent validated against a benchmark built on real-world data had still failed to solve the foundation’s workflow problem. Only ...