Really liked the measurement problem, not monitoring problem angle. A lot of teams probably confuse uptime with actual usability. Have you seen any good examples of companies doing this part well?
Your SaaS Isn’t Broken. Your Observability Is Lying To You
2 Comments
Yes. The better implementations usually separate “system health” from
“human success" then refuse to let uptime pretend that it's equal to real
usability.
foundational patterns in the wild:
Honeycomb:
They push event level observability instead of surface metrics.
Teams stop asking “is it up” and start asking “where is the experience breaking for real users under real conditions.” That shift forces usability signals into the same gravity field as infra signals.
Sentry
Error trackin tied direct to the user sessions. It's not just crash count but “how many users hit a broken path and couldn’t complete intent.” That moves it from monitoring to experience failure mapping.
PostHog
Funnels + session replay + product analytics in one loop. You correlate backend regressions with actual drop offs in user flows. It expose the gaps between “service running” and “product actually working.”
Datadog (modern usage, not legacy dashboards)
When teams wire RUM (real user monitoring) properly, they start seeing latency, rage clicks, and frontend degradation as first class signals alongside infra metrics. Used correctly it stops being server centric.
Vercel (observability + edge runtime feedback)
They surface performance regressions in deployment context not just server logs. It makes “shipping” inseparable from “user experience impact.”
The common thread:
they don’t treat uptime as truth. They treat it as a low res shadow of a sharper image, actual user intent completion.
Most teams still end at “service is alive.”
The better ones measure whether anything meaningful is actually getting finished.
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