In this episode of Continuous Delivery Office Hours, Tony, Bob, and Steve focus on the concept of "haute culture", or high-performing organizational culture.
Culture design and posters on the wall do nothing without consistent daily proof through small interactions. When you say you provide psychological safety but respond to an incident with "Who's responsible?" you prove you're not a safe space.
Poor organization culture makes people clam up, and once the information stops flowing, you start making all your decisions in the dark.
Watch now to delve into:
- Aspirational culture versus lived reality
- Information flow
- Blameless retrospectives and systemic thinking
- Using Radical Candor to give feedback
- Pathological workplace therapy